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Mission
“Our mission is to earn customers for life through a great experience, exceptional customer service, producing a wide range of custom cable products with the highest quality for the best value."
Quality
RDE has in place workflow processes and feedback systems that allow for systemic quality improvement. RDE’s home grown quality system named “Check & Balance” is a quality scheme based on the buddy system. Each individual is required to involve a co-worker to check and sign off on critical steps throughout the workflow processes. This is captured on a paper traveler called the “Buddy Check List” form which is released as part of the “Kit” documents. The BCL is then scanned at the completion of the build for traceability purposes. In addition a physical “Notes” page is also printed as part of the document package that captures past problematic faults to avoid recurrences.
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